MaryBegg Privacy Policy

Effective Date: 15-09-2025
Last Updated: 15-09-2025

1. INTRODUCTION

Marbegg Health Services ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and healthcare services.

2. INFORMATION WE COLLECT

2.1 Personal Information

Name and Contact Information: Full name, email address, phone number
Demographic Information: Age, gender, address
Medical Information: Appointment records
Account Information: Username, password, profile preferences

2.2 Camera and Media Permissions

Profile Photos: Camera access for taking profile pictures
Image Storage: Photos are stored securely on our servers

2.3 Device Information

Device Identifiers: Device ID, operating system version
Usage Data: App interactions, features used, session duration
Location Data: Approximate location for finding nearby healthcare providers (optional)

3. HOW WE USE YOUR INFORMATION

3.1 Healthcare Services

Appointment Management: Scheduling, rescheduling, and managing medical appointments
Communication: Sending appointment reminders and health updates
Provider Matching: Connecting you with appropriate healthcare professionals within our organisation

3.2 App Functionality

Account Management: Creating and maintaining your user account
Service Improvement: Analyzing usage patterns to improve our services
Customer Support: Responding to your inquiries and providing assistance
Security: Protecting against fraud and unauthorized access

4. INFORMATION SHARING AND DISCLOSURE

4.1 Healthcare Providers

Authorized Medical Professionals: Sharing information with doctors and healthcare providers you choose
Appointment Coordination: Sharing necessary information for appointment scheduling.

4.2 Legal Requirements

Law Enforcement: When required by law or court order
Public Health: During public health emergencies
Legal Protection: To protect our rights and prevent fraud

5. DATA SECURITY

5.1 Security Measures

Encryption: All data is encrypted in transit and at rest
Access Controls: Strict access controls and authentication
Regular Audits: Regular security assessments and updates
Staff Training: Comprehensive privacy and security training

6. YOUR RIGHTS AND CHOICES

6.1 Access and Control

View Your Data: Request access to your personal information
Update Information: Correct or update your personal information
Delete Account: Request deletion of your account and data
Data Portability: Request a copy of your data in a portable format

6.2 Camera Permissions

Grant/Revoke Access: Manage camera permissions in device settings
Photo Deletion: Delete profile photos at any time
Alternative Options: Use existing photos instead of taking new ones

7. THIRD-PARTY SERVICES

7.1 Integrated Services

Firebase: Google's backend services for app functionality
Payment Processors: Secure payment processing
Analytics: Google Analytics for app improvement
Maps Services: Location-based healthcare provider search

8. CHILDREN'S PRIVACY

Our app is not intended for children under 13
We do not knowingly collect information from children under 13
Parents can contact us to delete any child's information
Healthcare services for minors require parental consent

9. CONTACT INFORMATION

Privacy Inquiries

Email: info@marbegg.com

Phone: +260 967376197

Address: Stand No. 2738, Independence Avenue, Woodlands, Lusaka, Zambia

Data Protection Officer